We’re experiencing some technical issues
Timo customers may be experiencing some issues logging in and transacting on the Timo app at the moment. This is largely due to our partner VPBank and their systems. We advise you not to make any transactions from the Timo Mobile & Web App or with your Cards at this time. We’re working closely with VPBank to get to the bottom of this might take us some time to fix the issue so please bear with us. We will keep you updated as soon as possible.
We look ahead to 2020 and embrace the change that is necessary to continue to improve customer first banking in Vietnam. Looking back at the last 5 years of offering convenient, simple and fast banking services, Timo could not be more grateful to our valued partner VPBank, without whom this would not have been possible. But as we’ve turned the corner on 2020, it’s time for a change and we have some big news we want to share with you.
TIMO IS CHANGING BANKING PARTNER.
You can find more details on our new banking partner at the end of this blog article. Meanwhile we are committed to offering you convenience, value and security – and above all else ensure you have access to your funds and your Timo account throughout this transition process.
For current Timo customers, we know you’re wondering what’s happening at Timo and especially to your account. In an effort to continue to improve customer first banking in Vietnam, which has always been our mission, we’ve reached a crossroads where we need to make some changes in order to offer you more. This is a contractual and legal matter with VPBank but we can say that your funds and private information are always safe and secure at VPBank. Here are some details to help you make sense of it all.
For existing Timo customers
What will happen to your accounts and your cards?
- Timo will disconnect from VPBank by DD/MM/YYYY.
- This will mean the Timo Mobile and Web App will be deactivated thereafter.
- Your account set up with Timo powered by VPBank will continue to exist at VPBank.
To prevent your funds from being tied up as a result of this, here’s what you can do: Take actions into your account immediately!
- To access your account and funds, all you need to do is visit a VPBank Branch:
- You can withdraw or deposit funds at a CDM or Teller
- Sign up for online banking with VPBank to access your Timo account
- Don’t have time to go to a VPBank Branch?
- Step 1: Call VPBank at 00000000
- Step 2: Give them your Timo account Number
- Step 3: Subscribe to VPBank Online Banking
- Step 4: Download VPBank Online App
- Step 5: Login using your Timo account details
- Recurring payments
- Update any standing instructions set up in the Timo App towards Goal Save or Mastercard repayment.
- Re-issue of Debit / Mastercard Credit Cards
- Your napas Debit Card & Mastercard can continue to be used across the nation at ATMs and POS terminals till DD/MM/YYYY. After this date it will no longer be operable.
- Your account balance will no longer be updated and will be suspended as of DD/MM/YYYY.
- You will need to visit a VPBank branch to apply for a new Debit /Credit Card
- Any new Debit/Mastercards issued by VPBank may incur a fee as per VPBank’s fee schedule.
For new customers interested in opening accounts with us, please pre-register with us HERE [link to LP???]. We will get in touch with you when we are ready to on board you later.
Our Timo Hangouts remain open to assist you during this time and we are happy to provide you with any answers, so please call us on 1800 6788 or email us at care@timo.vn and we will be delighted to serve you as always.
New year. New banking partner.
Timo will have a new banking partner! If you are interested in exploring a new banking experience, then please stay tuned for more updates or find more about the upgrade from us here [link to Landing page???]
We believe that together with a new banking partner and tremendous support from customers, we definitely bring to the market a banking experience like no other.
