1. Duration of the promotion:
From 21st February 2020 till the end of 31st March 2020
2. Location:
Ho Chi Minh, Hanoi, Da Nang, Can Tho
3. Who can participate?
– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18.
– The campaign is applicable to current Timo customers who own Timo Cards.
Note: Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.
4. Instructions and Rewards:
– Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.
– Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card at Timo Hangout (within the operating hours at each Timo Hangout) no later than 31st March 2020.
4.1 How to participate?
During the promotional period, Inviters can invite other individuals to open Timo accounts. When the Inviters send 02 (two) invitations, both the Inviters and the Invitees will receive Timo rewards under this Policy as follows:
– Inviters successfully invite at least 02 (two) invitations.
– Invitees open Timo accounts successfully by invitation link from inviters and receive their Timo Cards by 31st March 2020.
– Invitees continue to make at least 02 (two) other successful invitations no later than 31st March 2020
For Inviters:
Option 1: Inviters perform the following steps:
+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);
+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open a Timo account. Click “Submit”.
Option 2:
+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);
Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.
+ Step 3: Send out the link with your referral code for invitee to open a Timo account via social media channels.
Note:
- Unlimited number of referrals is possible but a minimum of 02 (two) successful referrals is entitled to receive rewards.
- 01 invitation that successfully opens 01 Timo account is considered as 01 referral.
- Inviters must read and agree with the Terms and Conditions of the Promotion.
For Invitees:
+ Step 1: Click on the link sent by the Inviter.
Read and agree with the Terms and Conditions of the Promotion.
+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)
+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.
+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.
+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive the Timo card is 31st March 2020 (as per Timo Hangout opening hours in each province).
+ Step 6: Continue to invite at least 02 (two) other customers to successfully open Timo Cards no later than 31st March 2020. Invitations are considered successful when these customers have finished their Timo card opening process and received their cards by 31st March 2020.
+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Please also check your Timo balance changes, time to receive the rewards will be mentioned at 4.2.
4.2 Rewards:
Inviters
(i) Eligibility:
– Inviters are members of Timo with active Timo accounts.
– Inviters have at least 02 (two) successful invitations within the promotion duration.
– Invitees receive their Timo Cards by 31st March 2020.
(ii) Reward value:
– 100,000 VND for the first 02 (two) successful invitations.
– After the first 02 (two) successful invitations, inviters will continue to get 50.000 VND for each following successful invitation.
– There is no limit to the number of rewards.
(iii) Receiving the rewards:
– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) working days from 31st March 2020.
(iv) Resolving reward claims:
– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.
– All complaints must be received within 10 (ten) working days from the date when Organizing Committee sends the announcement email in respect of rewards to the Inviters. Complaints sent to the Organizing Committee after the above time will not be resolved.
– Complaints shall be settled within at least 7 (seven) working days.
Invitees
(i) Eligibility:
– Invitees who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.
– Invitees will get 100.000 VND from Timo if they have at least 02 (two) successfull invitations by 31st March 2020.
– Customers who are invited by the Invitees have received their Timo Cards by 31st March 2020.
(ii) Reward value:
– 100,000 VND for the first 02 (two) successful invitations.
– After the first 02 (two) successful invitations, Invitees will continue to get 50.000 VND for each following successful invitation.
– There is no limit to the number of rewards.
(iii) Receiving the rewards:
– Reward disbursement time: Timo will send an announcement email to qualified Invitees who have 02 (two) or more successful invitations at the end of the promotion period.
– How to claim the reward: Timo will directly transfer the reward value to the Timo Spend Account of the Invitee who has met all the terms & conditions of the promotion within 30 (thirty) working days from 31st March 2020.
Timo employees are entitled to request the Invitees to sign and provide information to confirm receipt of the gift if required.
(iv) Resolving complaints:
– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.
– All complaints must be received within 10 (ten) working days from the date when Organizing Committee sends the announcement email in respect of rewards to the Invitees. Complaints sent to the Organizing Committee after the above time will not be resolved.
– Complaints shall be settled within at least 7 (seven) working days.
4.3 Rewards shall not be granted in the following cases:
– The number of successful invitations is less than the requirement of the promotion or made after the promotion period.
– In case customers refuse the rewards, the rewards will be canceled.
– In case Invitees open Timo accounts but do not complete the required steps to qualify during the promotion period.
– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.
– In case Inviters misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by Invitees/ other participants or the Organizing Committee.
– Inviters take advantage of the promotion to ask other Timo cardholders to disclose Timo cardholders’ confidential information such as: card number, PIN, passwords, security code, card expiry date or OTP/iOTP, etc. In this case, Inviters’ successful invitations will be disqualified and will not be eligible to be rewarded. All rewards that Inviters received from previous successful invitations (if any) will be revoked and Inviters must repay such rewards to Timo within 15 (fifteen) days from the date when Timo sends the notification to Inviters via their registered email at Timo.
– Inviters who violated Terms and Conditions of previous/ other promotions of Timo, and is sent a Notice from Timo stating that Timo will refuse referrals from such Inviters as stated in Timo’s notice are not eligible. In addition, the Invitees from this Inviters’ link are not eligible, either.
– In case Invitees open Timo accounts from other links instead of the Inviters’ specific link provided for this promotion.
5. Other regulations
– This promotion program can be applied in occurrence with other promotion programs from Timo.
– By participating in this promotion program, both Inviters and Invitees are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.
– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.
– Reward receivers are bound to pay all taxes and related charges in relation with rewards.
– The decision of the Timo Organizing Committee for the rewards or complaint settlement to new customers or any fraudulent activity uncovered from customers is final.
– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.
– If there are any changes to the promotion, Timo is entitled to amend the promotion rules or terminate the promotion earlier than its expected period. Such an amendment will be informed publicly on Timo’s social channels/ website and/or directly to customers through emails on a case by case basis.
– In case of early termination, all terms and conditions attached to the promotion program will automatically be terminated according to the program period.
– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.
– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice. The Organizing Committee reserves the right to blacklist such customers who commit fraud from participating in Timo’s Referral promotion indefinitely and all rewards will not be given in these cases.
– Gifts offered under this promotion are non exchangeable. If a customer receives a gift voucher reward (if any) as per the rules of a promotion, it cannot be exchanged for cash. Similarly if a customer receives a cash reward (if any) as part of a promotion, it cannot be exchanged for a gift voucher.
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo
Timo Hangout Locations:
– 194 D E Pasteur, Ward 6, District 3, HCMC
– VinaFor Building, Floor 1, 127 Lo Duc, Hai Ba Trung, Ha Noi
– Ground Floor, 81-83 Tran Van Kheo, Cai Khe, Ninh Kieu, Can Tho
– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau, Da Nang
Find out more abut the working hours at Timo Hangouts here.
