1. Duration of the promotion:
From 01st December 2019 till the end of 31st December 2019
2. Location:
Ho Chi Minh, Hanoi, Da Nang, Can Tho
3. Who can participate?
– The campaign is only applicable to current Timo customers, who either own a Timo Debit Card or Timo MasterCard
– Vietnamese citizens or Expatriates living and working legally in Vietnam over the age of 18
– Lifestyle Project Management Vietnam employees, Lifestyle Project Management Vietnam partners and associates are not eligible for this program.
4. Terms & Conditions for rewards:
– Invite Friends: a function which allows Timo members to share their unique link with their personal referral code to invite friends to join Timo. The invitee needs to access the correct personal referral link to complete the online registration and collect a Timo Debit Card at a Timo Hangout. Through this function, Timo determines the number of successful invitations per member during the program.
– Successful invitation: when the invitee clicks your unique link (link containing your referral code, for example, https://timo.vn?referredBy=XY123), picks up their Timo Debit card no later than 31st December 2019 (within the operating hours at each Timo Hangout) and makes at least 01 qualified transactions by 10th January 2020.
4.1 How to participate?
During the promotional period, existing Timo customers can invite other individuals to open Timo bank accounts. When the Timo customer sends 02 (two) invitations and the Invitees open their Timo accounts successfully by 31st December 2019 and make at least 01 transactions no later than 10th January 2020 both the Inviter and the Invitees will receive Timo gifts under this Policy as long as a Inviter successfully invites at least 02 (two) friends.
For Inviters: A Timo customer performs the following steps:
Option 1:
+ Step 1: Sign in to your Timo account at https://my.timo.vn or through the Timo Application (iOS or Android version);
+ Step 2: Click on the Menu icon on the top left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via email” button, enter the e-mail address of the person to be invited to open Timo account. Click “Submit”.
Option 2:
+ Step 1: Sign in to your Timo account at https://my.timo.vn or Timo Application (iOS or Android version);
Step 2: Click on the Menu icon on the left corner of the screen or under the “Lifestyle” section of the App, select Invite friends and choose the “Send via others” button.
+ Step 3: Send out the link with your referral code for invitee to open a Timo account.
Note:
- Unlimited number of referrals is possible;
- 01 invitation that successfully opens 01 Timo account is considered as 01 referral.
- A minimum of 02 (two) successful referrals who opens a Timo account during the promotion period will be entitled to receive gifts.
For Invitees:
+ Step 1: Click on the link sent by the Inviter.
+ Step 2: Provide your full personal information (Full name on ID card, email address, mobile phone number, date of birth, ID card number, place of receiving card)
+ Step 3: Book an appointment online or await a call from Timo Care to schedule an appointment to come to a Timo Hangout to finish the account opening process.
+ Step 4: Check Email from Timo to validate Email Address, create login name and password for Timo account.
+ Step 5: Go to the nearest Timo Hangout to complete the account opening procedure and get the Timo Debit card. The deadline for invitees to open an account and receive Timo card is 31st December 2019 (as per Timo Hangout opening hours in each province).
+ Step 6: Use Timo to make at least 02 transactions (bill pay, phone top up, POS swipe, online payment) no later than 10th January 2020.
+ Step 7: An email confirmation from Timo regarding qualification will be received as per campaign regulations below. Successful invitees can login to their Timo account via the website https://my.timo.vn/, select the Privilege section and claim their gift voucher code.
4.2 Rewards:
Inviters
(i) Eligibility:
– Customers are members of Timo with active Timo accounts.
– Customers have at least 02 (two) successful invitation within the promotion duration.
(ii) Reward value:
– 100,000 VND for the first 02 successful invitations.
– After the first 02 successful invitations, customers will continue to get 50.000 VND for each following successful invitation.
– There is no limit to the number of rewards.
(iii) Receiving the rewards:
– Reward disbursement time: Timo will directly transfer the reward value to the Timo Spend Account of the participating Inviter who has met all the terms & conditions of the promotion within 30 (thirty) days from 31st December 2019.
(iv) Resolving reward claims:
– Complaints should be sent directly to care@timo.vn with details / proof of claim (invitations to friends, related images) from the relevant email registered with Timo.
– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.
– Complaints shall be settled within at least 7 working days.
Invitees
(i) Eligibility:
– New customers who are not members of Timo, have been invited by Timo customers through the link containing the referral code and have successfully received a Timo Debit card during the promotion period.
– Customers will get a 75.000 VND e-voucher from Timo if they make at least 01 transaction by 10th January 2020. Qualified transactions include:
Phone Top up
Pay bill
POS transaction
Online payments
(ii) Reward:
– Qualified customers can redeem the following reward: 75.000 VND e-voucher.
– Customers can find instructions, applicable brands and locations (with detailed addresses) and the specific expiry dates on the contents of the digital voucher.
(iii) Receiving the voucher:
– Voucher disbursement time: Timo will send an announcement email to qualified customers immediately after they make 01 (one) qualified transactions. Customers can access the link to gift voucher code at the Privileges section once they login to the Timo Web App my.timo.vn
– How to claim voucher code: Customers need to login to their Timo account from the website my.timo.vn, visit the Privileges section, and click on the button to claim the gift voucher code. The e-voucher list can be amended without any prior notice.
– The voucher link will continue to be available in the Privileges section of my.timo.vn website till 20th January 2020. After this date, the voucher link will no longer be accessible and the customer will no longer be able to claim the voucher.
Timo employees are entitled to request the Customer to sign and provide information to confirm receipt of the gift if required.
(iv) Resolving complaints:
– Complaints or issues related to receiving or accessing link to vouchers from my.timo.vn can be sent directly to care@timo.vn from the relevant email registered with Timo.
– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows: Shopee: hotline 19001221 – support@shopee.vn
– All complaints must be received within 10 working days from the date of receipt of the announcement email. Complaints sent to the Organizing Committee after the above time will not be resolved.
– Complaints shall be settled within at least 7 working days.
4.3 Other notes about Voucher rewards:
– Voucher codes are selected randomly from Timo’s system.
– Voucher codes are valid to claim and use until the end of 20th January 2020.
– Electronic Gift Voucher Code / Gift / Gift Certificate cannot be converted to cash.
– Each customer will only be entitled to 01 Electronic Gift Voucher converted into 01 Gift (selected by Customer) and is not required to change the Gift after receiving the Gift Code.
4.4 Gifts shall not be granted in the following cases:
– The number of successful invitations is less than the requirement of the promotion.
– In case the customer refuses the reward, the rewards will be canceled.
– In case the customer opens a Timo account but do not complete the required steps to qualify during the promotion period.
– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.
– Customers made successful invitations after the promotion period.
– In case customers misrepresent/miscommunicate the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.
– Customers take advantage of the promotion to ask other Timo cardholders to disclose Timo cardholders’ confidential information such as: card number, PIN, passwords, security code, card expiry date or OTP/iOTP, etc. In this case, successful invitations from this customer will be disqualified and will not be eligible to be rewarded. All rewards that customers received from previous successful invitations (if any) will be revoked and customers must repay such rewards to Timo within 15 (fifteen) days from the date of Timo’s request.
– Customers who violated Terms and Conditions of other promotions of Timo, stated that Timo will not accept referrals from such customers from the time stated in Timo’s notice, are not eligible.
– In case customers open Timo accounts from other links instead of the specific link provided for this promotion.
5. Other regulations
– This promotion program can be applied in occurrence with other promotion programs from Timo.
– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.
– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.
– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.
– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.
– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.
– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.
– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.
– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.
– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.
– This promotion program may end sooner than expected of this paragraph 1 and will be notified on Timo’s website. In case of early termination, all terms and conditions attached to the promotion program will automatically be terminated according to the program period.
– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.
– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice. The Organizing Committee reserves the right to blacklist such customers who commit fraud from participating in Timo’s Referral promotion indefinitely and all rewards will not be given in these cases.
– Gifts offered under this promotion are non-exchangeable for cash. Each customer will receive a gift (one electronic redemption card) from Timo and will not be able to redeem another.
– The redemption of the e-voucher received by the customer is only applicable at the choice of brands as provided by the partner issuing the Evoucher on behalf of Timo and the redemption conditions depends on current regulations of Shopee.
– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.
For cases/problems related to the terms & conditions of the program, please contact:
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo
For cases/problems related to the usage of vouchers, please contact:
Shopee: 19001221
Timo Hangout Locations:
– 194 D E Pasteur, District 3, HCMC
– 17 Ngo Quyen, Hoan Kiem District, Ha Noi
– 81-83 Tran Van Kheo, Ward Cai Khe, Ninh Kieu District
– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang
Find out more abut the working hours at Timo Hangouts here.
