1. Duration of the promotion:
From 12 August 2019 till the end of 12 October 2019.
2. Location:
Ho Chi Minh, Hanoi, Da Nang, Can Tho
3. Who can participate?
– The campaign is only applicable to current Timo customers, who either own a Timo Debit Card or Timo Mastercard
– Lifestyle Project Management Vietnam employees are eligible for this program.
4. Terms & Conditions for rewards:
i) E-voucher eligibility:
Current customers who meet one of the following qualification criteria will receive one of the following rewards:
– Customers will get one 2D CGV ticket valued 100.000 VND if they successfully purchase a Smart Package valued 300.000 VND from personal accident insurance provided by Sun Life via the Timo app by 12 October 2019, OR
– Customers will get two 2D CGV tickets valued 100.000 VND/ticket if they successfully purchase a Pro Package valued 450.000 VND from personal accident insurance provided by Sun Life via the Timo app by 12 October 2019
(ii) Rewards:
– Qualified customers can receive 2D CGV ticket(s) from Sun Life.
– Customers can check the e-voucher’s details, instructions, applicable locations (with detailed address) and specific expiration date on the digital voucher once received.
(iii) How to participate?
During the promotional period, existing Timo customers purchase one of the above packages from personal accident insurance provided by Sun Life via the Timo app to participate on this promotion. 250 2D CGV tickets are available for the first customers who buy Smart Packages or Pro Packages of Sun Life personal accident insurance via the Timo app.
(iv) How will you get the e-voucher?
– Announcement procedure: Timo will send an email confirmation to the registered email address immediately after the qualified Sun Life personal accident insurance package is successfully purchased from the customer’s Spend Account. Customers can access their e-ticket on the Reward section via my.timo.vn.
– To get the e-ticket, customers need to sign in to their Timo account via my.timo.vn, access the Reward section and click on “Get your voucher now”.
v) How to use the e-voucher?
– Customers can redeem their CGV e-tickets on CGV website, CGV Cinemas app or visit the CVG movie theater to redeem.
– E-tickets can also be used on weekends and holidays.
– E-tickets does not apply to Sweetbox tickets.
Instructions for redeeming the e-tickets online:
Step 1: Login with your CGV account on the website or via the CGV Cinemas app.
Step 2: Make your payment in the “Discount” section, select “CGV Voucher” and enter eGift Code & PIN code. The system will automatically subtract the corresponding number of tickets.
Note: Please pay the difference amount (if any) after the eGift Code has been redeemed. Customers can pay the difference amount online on the website or via the CGV Cinemas app or directly at the ticket counter.
Step 3: Receive the tickets at CGV theater.
Instructions for redeeming the e-tickets at the theater:
Use the eGift code at the ticket counter with movie options, screenings, position and number of seats (differential payment if available).
vi) Resolving complaints:
– For complaints related to the delivery of e-vouchers, complaints shall be sent from the customer’s registered email address to care@timo.vn with all related information and images.
– For complaints arising from the usage of e-vouchers, complaints shall be sent directly to Timo’s gift providers as follows:
Urbox: 0899 189 199
Sun Life: 1800 1786
– Complaints need to be sent within 10 working days after the date that the customer receives the email confirmation regarding the e-voucher from Timo. Any complaint sent after this period of time will not be resolved.
– Complaints will be resolved within 7 working dates.
vii) Other notes about Voucher rewards:
– CGV tickets from Sun Life are available to be claimed and used until the end of 31 October 2019.
– E-vouchers offered under this promotion are non-exchangeable for cash. For each e-voucher type, each customer will receive one or two e-voucher(s) (depending on the purchased personal accident insurance package) and will not be able to exchange for other(s).
viii) Rewards will not given in these below cases:
– In case the customer refuses the reward, the rewards will be canceled.
– In case customers open a Timo account but do not complete the required steps to qualify during the promotion period.
– Customers do not coordinate, work and comply with the procedures and process of giving rewards in accordance with the regulations of the Organizing Committee.
– Due to the limited rewards, rewards are given to first-come-first-served customers. If the Organizing Committee is out of rewards, the following customers will not receive these gifts from Timo and Sun Life. There is a specific number of limited rewards as shown below:
1. 250 2D CGV tickets are available for the first customers who buy Smart Packages or Pro Packages of Sun Life personal accident insurance via the Timo app by 12 October 2019.
2. The above rewards are only applicable for 01 insurance policy purchased by 01 customer during the promotion period.
– The program may end sooner than expected.
– In case customers misrepresent/mis-communicate about the promotion in order to manipulate others to open Timo accounts and this behavior is caught/reported by the participants or the Organizing Committee.
5. Other regulations
– This promotion program can be applied in occurrence with other promotion programs from Timo.
– By participating in this promotion program, customers are bound to accept all Terms and Conditions of the program, all the amendments (if any) and all the Terms and Conditions of the Timo ATM Debit card and Timo Spend Account.
– By participating in this promotion program, customers are bound to accept that Timo has the right to use any image, information or document that is related to reward receivers for communication and marketing purposes of Timo, without having to pay the reward receivers any extra fee.
– Reward receivers are bound to receive their reward at the location instructed by Timo. The following fees are not included in the reward and will not be paid by Timo: transportation fee, accommodation fee, registration fee, transfer fee and other related fees or taxes.
– Participants are responsible for paying Personal Income Tax and other fees if incurred later. Participants are bound to follow the rules and regulations, any procedure required to receive the reward from Timo.
– Timo is fully responsible for managing the printing process, the accuracy of the proof of reward redemption and circulating the proof of reward redemption in the promotion. In cases the proof of reward redemption issued by Timo caused a misunderstanding to the customers, Timo is still responsible for providing the reward in accordance with the regulations. The promotion must be fair and transparent.
– The decision of the Organizing Committee for the reward to new customers or any fraudulent activity uncovered is final.
– The promotion rules may change to suit participants. Nevertheless, the timeline & rewards will not be changed or reduced from those rules previously announced. Any amendments which shall occur will be informed publicly on Timo’s social channels/ website and directly through emails.
– By participating in this program, Customer accepts all of the Terms and Conditions listed in this Policy and any changes to this program (if applicable), as well as all as defined in the Terms and Conditions of Timo membership agreement.
– Timo is not responsible if there are any cases of force majeure which occur at the time of the promotion program which result in inaccuracy for any transactions.
– For cases where the organizers have uncovered fraudulent behavior conducted by the promotion participants or have engaged in illegal profiteering or affected Timo’s reputation, the Organizing Committee will disqualify the participant from receiving the reward without notice.
– E-vouchers offered under this promotion are non-exchangeable for cash. For each e-voucher type, each customer will receive one or two e-voucher(s) (depending on the purchased personal accident insurance package) and will not be able to exchange for other(s).
– For cases where program participants have committed frauds that the organizers have discovered, or have committed unlawful profiteering or compromised the reputation of Timo, the Organizing Committee will cancel the opportunity. The e-gift voucher will not be issued to the offender without prior notice.
– In case of disputes related to this promotion program, the Organizing Committee is responsible to resolve this directly with the disputer. If there is no mutual agreement, this issue will be dealt with in accordance with the current laws of Vietnam.
Timo Care: 18006788 (toll free)
Email: care@timo.vn
Fanpage: facebook.com/yourtimo
– Sun Life: 1800 1786
– Urbox: 0899 189 199
Timo Hangout Locations:
– 194 D E Pasteur, District 3, HCMC
– 17 Ngo Quyen, Hoan Kiem District, Ha Noi
– 209 Street 30/4, Xuan Khanh Ward, Ninh Kieu District, Can Tho
– 43 – 45 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang
