All card-related services on the Timo app and card services on Napas Debit Card and Timo Mastercard including ATM withdrawal services, POS swipe, Ecommerce payments will be interrupted from 00:00 hrs on 17/11/2019 till 08:00 hrs on the same date due to a scheduled upgrade to our banking partner’s system.
During this time, the following services will be temporarily interrupted:
1. Card-related services on Timo app (web, mobile web, mobile application) as below:
- Activate new card
- Lock/Unlock card
- Register/ Cancel registration of ecommerce payment
- Automatic debt deduction
- Change/Forget PIN
- Debit balance payment
- Register for new card
- Query transaction history
- Register for installment
2. Card services on napas Debit Card and Mastercard Credit Card as below:
- POS swipe
- Deposit/Withdraw via ATM-CDM
- Ecommerce payments
After 08:00 hrs on 17/11/2019, all services will be back online and you can continue to use your cards as usual.
For questions or concerns please email us on care@timo.vn, inbox us via Facebook or call our Hotline on 1800 6788.
Thank you in advance for your understanding and patience.
