We would like to inform you of our Timo Hangout and Timo Care working schedule over the upcoming Holiday as follows:

Reunification Day & International Labor Day

All Timo Hangouts will remain closed and Timo’s hotline will be unavailable during this time. If you have any issues or concerns, please send an email to care@timo.vn and Timo will get back to you at the earliest.
You can still enjoy uninterrupted service and use of the Timo app and my.timo.vn as usual.

SOME Tips AND SUGGESTIONS FOR THE HOLIDAY

– We anticipate that the Timo ATM machines may be full the days before the holidays due to the sheer volume of withdrawals being made. You can also visit any local banks ATM to withdraw funds as you require without any fees.
– If you want to deposit cash into your account we recommend you this before the holidays either via a CDM machine or through a bank transfer.
– For Hung Kings Festival, we recommend you to deposit cash into your account before the end of 12 April 2019 (before 20:00 via a CDM machine at Timo Hangout or before 12:00 noon through a bank transfer).
– For Reunification Day & International Labor Day, we recommend you to deposit cash into your account before the end of 26 April 2019 (before 20:00 via a CDM machine at Timo Hangout or before 12:00 noon through a bank transfer).
– How to check the location of CDMs? Choose CDM/ATM locator on the Menu bar from Timo App.
– For inter-bank transactions via your account number, you will need to schedule an early transfer (no later than 12:00 noon on 12 April 2019 for Hung Kings Festival and no later than 12:00 noon on 26 April 2019 for Reunification Day & International Labor Day) to avoid the transaction being held until the end of holidays.